If you would like to return or replace the product, you can do so with the product in its original state and packaging within 30 days upon arrival. We only accept exchanges/returns of purchases from our official webshop. If you have bought your product from another store, please contact them directly for returns/replacements.
In theory, the PowerCube can be extended infinitely, as long as the devices you connect do not draw more than the rating specified on the product. However, we recommend you to attach no more than two PowerCubes to one mounted PowerCube.
This depends on the type of surface; wood, stone or brick. Please advise your local hardware store which screws to use for your surface. E.g for solid wood (not compressed)you can use wood screws 3.0 x 16mm.
Nothing is wrong. The USB-port produces a light buzz when it enters standby modus. All products that use electricity and function make noise. If it does not make a noise then it's broken. The noise itself is harmless.
No, it is not broken. The child lock/shutters need to slide open first. Brutal force will only make it harder to slide open. 'wiggling' the plug from left to right will push the shutters sideways and open up.
Surge protection (reacts fast) will kick in when it is detecting a voltage peak. Like when lightning strikes, or in countries where the powering is not stable. Overload protection (reacts slightly slower )will kick in when the user is running too much power through the products. The overload protection is not fast enough to react on a fast voltage peak.
What differentiates the PowerCube is its versatility: it can be mounted anywhere with the unique docking system. Besides this, the PowerCube' design also ensures that plugs do not block each other. Furthermore, the PowerCube is a modular system: it is stackable and expandable enabling you to create a solution which tailors to your needs.
There are 'ribbed' sides of the plug on the PowerCube Original models, which may prevent it from being plugged into some wall sockets or some power sockets. These ribs were added to meet the regulations of the Netherlands, Belgium and Germany. It is still safe to use as long as total power usage is not exceeding the voltage threshold of 250V. These PowerCubes are guaranteed to be compatible with PowerCube Extendeds and Allocacoc's PowerStrips.
The USB ports provide 2.1A of power. Quadruple the USB standard of 0.5A. As a result the charging time will be shorter than charging via USB port on your computer. There is a built-in chip which detects how many devices are connected and adjusts according to this. So if only one device is connected, it will be able to use the full 2.1A output. If two are connected, they share this total output.
For the moment, only US PowerCubes have surge. These are unfortunately not sold on our webshop (allocacocshop.com). For US PowerCubes, they are being sold on allocacoc.us. Additionally, if there is surge, it is always identified in the packaging and product itself.
Many of our products feature power plugs and/or sockets, which vary greatly throughout the world. Even though there might look similar in appearance, the internal construction can be totally different: for example, a grounded pin being male or female results in a totally different internal construction.
At Allocacoc, we are designers at heart: we come up with clever solutions to problems, resulting in original products. Of course, this does not go unnoticed: as our products gain popularity, "remarkably similar" products are starting to appear on the market. We actually consider this as an honour though: being copied is the greatest recognition a product can get. This also confirms that we live up to our name, and really do set a different standard. Of course we also take action, focusing on the following aspects:
Protection of our intellectual property rights on internal construction, design and utility.
never stoping to innovate: as copycats are copying a product, we are already working on its "version 2.0."
An extensive focus on build quality and product safety.
A good pricing strategy: Even before we start designing a product, we already have a target price in mind. This enables us to make crucial decisions throughout the process, and ensures that all products we design will be affordable to the end consumer. The fact that we do not charge any "design fees" or other hidden costs often creates unique situation where the copy is more expensive than the original.
Thinking through all details and keeping the complete user experience of our products in mind, from the unboxing to the installation and extensive usage.
DesignNest platform was founded with the vision to help start-ups and creative individuals turn their product ideas into reality, getting them onto retail shelves worldwide. By collaborating with creative individuals and growing the DesignNest community, we aim to make even more great designs available for everyone.
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